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Operating & Training

Operations & Organisation

Managers and Operation Executives

All assignments are managed by our managers and OEs. The assignments of the individual OE are allocated according to North, South, East, West and Central zone. All OEs are equipped with corporate mobile phone and are contactable at all times. The OEs conduct site visit twice a day, and report all occurrences and issues to the Operations Director in the daily meeting.

Patrol Officers

Our patrol offices conduct after hours check on every site frequently to ensure every security personnel are alert and performing to our expectations. Every inspection will be follow up with a documented report to the client on the next working day. Inspection checklist is customized to every site to cater to their needs and requirements

Trainers (ACTA)

Our trainers are all ACTA certified and more than adequate to conduct WSQ modules and non WSQ curriculum. Trainers will aliases with client on their dynamic needs and design refresher courses for the site personnel. All trainings and refresher course are documented and endorsed by client after deliverance.

Command Centre Team

The control room officers are operational 24hours. The team monitor the reporting of officers at site meticulously especially during the crucial period of changing shifts. Any shortfall would be triggered systematically via emails alerts, mobile phone etc. to ensure close follow up actions.  The control room is also served as the afterhour’s hotline to any clients for any unforeseen emergencies at sites.

24 hour Command Centre

Pledge 24 hour command Centre is located at our Headquarter.

  • Manned round the clock by our Command Centre officers

  • Equipped with computers installed with Central Monitoring System for Real time remote surveillance  at sites

  • Detail maps of island for precise deployment

  • Fax machine , Telephone with caller ID , SOPs, Operational equipment

  • Full detail information of site manpower deployment and requirements

  • Emergency deployment of security personnel for coverage on, Medical leave, Urgent leave, Replacement request from client

  • Updated active list of security personnel from PLRD for ready deployment

  • Central Communication Point for Crisis Management

Abstract Architecture

Training and Upgrading Program

WSQ training

All security personnel are WSQ security certified for the mandatory licensing modules. At Pledge Protection, we also selectively send potential officers for selective courses to improve their competence for better work effectiveness and efficiency.

OJT and In-House Training

All security officers are to undergo the OJT prior to deployment. In house training to brief officer on the house rules, the requirement and the expectation.

Continuous Training

WSQ security upgrading modules including;

  • Supervisor course

  • Assist in the evacuation of premises

  • Manage disorderly conduct and threatening behavior

  • Conduct crowd and traffic control

  • Provide people protection services

  • Provide mobile patrol services

  • Conduct Security Screening of Person and Bag

WSQ Soft Skill Training

  • Demonstrate in Service Vision

  • Solve Problems & Make Decision at Ops Level

  • Apply Emotional Competence

  • Develop Personal Effectiveness

Quarterly Refresher training


  • Managing fire alarm and incidents

  • Customer service relationship management

  • Answering of telephone enquires

  • Bomb threat and terrorist threat

  • Emergency evacuation

  • Upholding of house rules and SOP

  • Customized program based on client requirements and needs

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